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Privacy Policy
Last updated: May 14, 2025
This Privacy Policy describes how LUXX (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from luxxformen.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
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How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
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What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
• Contact details including your name, address, phone number, and email
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
• Account information including your username, password, security questions and other information used for account security
• Customer support information including the content of any messages you send us
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may limit your access to those features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include:
• Device type and settings
• Browser and operating system
• IP address
• Pages visited and links clicked
• Time spent on the Site
Information We Obtain from Third Parties
We may obtain information about you from third parties such as:
• Vendors and service providers (e.g., Shopify)
• Payment processors (e.g., billing details, payment confirmation)
• Analytics tools, ad partners, and data services
Any information collected from third parties will be treated in accordance with this Privacy Policy.
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How We Use Your Personal Information
We use your personal information to:
1. Provide Products and Services
To process orders, manage your account, facilitate delivery and returns, send order updates, and manage transactions.
2. Marketing and Advertising
To send you marketing messages and personalize ads on and off our platform. If you are an EEA resident, this is based on our legitimate interest under Art. 6 (1)(f) GDPR.
3. Security and Fraud Prevention
To detect, prevent, and respond to fraud, abuse, or security issues. If you register an account, you are responsible for keeping your credentials secure.
4. Customer Support and Improvements
To provide support and continuously improve your experience with LUXX and our Services.
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Cookies
We use cookies to operate and personalize our Site, as well as to analyze traffic and user behavior. You can manage cookie preferences through your browser settings. Blocking cookies may impact the functionality of certain features.
For more on Shopify cookies, visit: https://www.shopify.com/legal/cookies
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How We Disclose Personal Information
We may share your personal information in the following situations:
• Vendors and Service Providers: For services like shipping, payments, analytics, marketing, hosting
• Business and Marketing Partners: To send promotional communications or serve relevant ads
• With Your Consent: When you connect or interact with third-party apps or features
• Affiliates: Within our company group to streamline operations
• Legal Obligations: If required by law, regulation, or court order
• Business Transfers: In connection with a merger, sale, or other business transaction
Categories of data disclosed may include:
|
Data Category |
Shared With |
|---|---|
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Identifiers (e.g., name, email) |
Vendors, Partners, Affiliates |
|
Order Information |
Vendors (e.g., Shopify, payment processors) |
|
Usage Data |
Analytics and advertising providers |
|
Geolocation (via IP) |
Technical services, analytics |
We do not sell or share sensitive personal information, nor do we infer characteristics without your consent.
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Third-Party Websites and Links
Our Site may link to external sites we do not control. These sites are governed by their own privacy policies. We are not responsible for their content, privacy, or security practices.
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Children’s Data
The Services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child has submitted personal data, please contact us at info@luxxformen.com.
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Security and Retention
We implement reasonable measures to secure your information, but no system is fully secure. Please avoid sharing sensitive data via unsecured channels.
We retain personal information only as long as necessary to provide Services, fulfill legal obligations, resolve disputes, or enforce our agreements.
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Your Rights
Depending on your location, you may have the following rights:
• Access / Know: Request information we hold about you
• Delete: Ask us to delete your personal data
• Correct: Fix inaccurate information
• Portability: Request your data in a portable format
• Opt-Out of Sale or Sharing: Prevent your data from being used for targeted advertising
• Restrict Processing: Limit how your data is used
• Withdraw Consent: Revoke prior consent
• Appeal: Challenge denied requests
You can also opt out of marketing emails via the unsubscribe link in our emails.
To exercise your rights, email us at info@luxxformen.com. We may verify your identity before fulfilling your request.
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Complaints
If you’re unsatisfied with how we handle your data, you can contact us or file a complaint with your local data authority. For EEA residents, you can find your data protection authority here.
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International Users
We may transfer your data outside your country, including to the US and Canada, using approved legal mechanisms like the European Commission’s Standard Contractual Clauses.
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Contact Us
If you have any questions or would like to exercise your rights, please contact us at:
Email: info@luxxformen.com
For the purpose of applicable data protection laws, LUXX is the data controller of your personal information.